Shipping policy

Typical order processing time may range anywhere between 5-10 business days, unless otherwise stated on the announcement banner on the home page.

Destination
Estimated Delivery (after shipment)
United States
2 - 5 business days
Canada & Mexico
1 - 3 weeks
International (overseas)
2 - 9 weeks

UK Customers

 
Starting July 1st, 2021, all UK customers will have to pay additional VAT taxes and service fees incurred at your country's custom offices (no matter the package value). 
Saix Mart will not be collecting or remitting VAT; it will be collected by your country when the package reaches customs. Depending on where you are, package delays (additional 2 weeks) and additional processing fees may apply. Please check with your country's customs office to determine what your additional costs will be before buying.
Please understand that import taxes are NOT the responsibility of Saix Mart; import taxes are also not included in the item price or shipping cost. Additional taxes/charges/fees are the customer's responsibility and must be paid to your country to claim your package.

If we receive a returned package from customs:
  a) Pay shipping again to have the package re-sent OR
  b) Refund, minus a 20% restocking fee & original shipping costs.
Saix Mart will also not mark any shipment as a gift or alter the package value on the customs form.
Saix Mart will NOT combine orders to the UK.
BY PURCHASING FROM SAIXMART.COM (Saix Mart), YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THESE TERMS.

ORDER TRACKING

All orders come with a tracking number. You will automatically receive a tracking number through e-mail once your shipping label has been printed.
Please note that tracking numbers on international orders may be delayed or stop updating entirely once they cross the border.
 

ORDER COMBINATION

If you have placed two or more orders and would like them to be combined into a single order, please send an e-mail to saixmart@gmail.com as soon as possible. Please note that if a shipping confirmation email has already been sent, it is impossible to combine them.

INTERNATIONAL CUSTOMS

Customers are fully responsible for any taxes or customs fees associated with receiving their order. We will not be able to refund any shipping & handling fees if you deny the package due to customs fees.
 

"MY ORDER TRACKING SAYS IT'S OUT FOR DELIVERY / DELIVERED, BUT MY PACKAGE ISN'T HERE?"

  1. Wait a couple of days -- USPS sometimes prematurely scans packages as "delivered" when it's still in transit.
  2. If a few days have passed and you are still unsure of your package's whereabouts, please call the post office to make sure it is not being held there. If you contact your regional/local post office (instead of the national customer service hotline), they are usually able to look up the exact GPS location of where your package was dropped off.
  3. Try asking your neighbors to see if something got mixed up or was delivered to the wrong door. It happens!
  4. Double-check with your family members or roommates to make sure they didn't bring your package inside and forgot to tell you.
  5. Check all areas of your property -- could it have gotten swept away or blown somewhere nearby? Be sure to check your yard, front/back door, porch, bushes, etc.! Sometimes delivery personnel place packages at different accessible locations on your property.
Once I hand something over to the United States Postal Service for shipping, it’s completely out of my hands, especially after it’s been marked as “Delivered”. Your local post office will be most qualified to help you locate your package! I only know as much as you do from the tracking information.
In cases of an order that has been damaged in transit, or if your order contained incorrect items, please refer to our return policy.


RETURN TO SENDER ORDERS

If your order is returned to sender due to an error that is not mine (for example: shipping address provided is inaccurate, order was not picked up at post office, package was refused, unpaid customs etc.) you may elect to either have your order reshipped if an alternative address is provided and a re-shipment fee is paid, OR you may elect for a refund of the item minus the shipping costs and a 20% restocking fee. Please note that the re-shipment fee will be the original cost of shipping.